Our Services
Comprehensive Operation & Maintenance Services
At HYNER, we ensure your energy storage system operates at peak performance throughout its lifecycle. Our end-to-end O&M services combine remote intelligence with on-site expertise to maximize uptime, safety, and ROI.
Our Service Offerings
Premium On-Site Construction
- Professional installation of battery systems, cabinets, and containers
- Full commissioning and acceptance testing
- Site-specific integration with existing power infrastructure
- Compliance verification with local and international standards
Remote Monitoring & Diagnostics
- 24/7 real-time system monitoring via HYNER Smart Cloud Platform
- AI-driven anomaly detection (thermal, internal resistance, leakage)
- Automated alerts and predictive maintenance suggestions
- Over-the-air (OTA) software and firmware updates
Product Maintenance Services
- Regular performance inspections and calibration
- Battery balancing and health optimization
- Cooling system maintenance (liquid/air)
- Fire protection system checks and validation
Smart Cloud Platform Support
Our AI-powered service ecosystem enables proactive and efficient system management:
- Real-time Monitoring: Track voltage, temperature, SOC, SOH, and energy flow
- Intelligent Scheduling: Optimize charge/discharge cycles based on tariff structures
- Cloud-Based Balancing: Extend battery lifespan through continuous cell-level balancing
- Full Traceability: Access historical data, maintenance logs, and performance reports
- Remote Diagnostics: Resolve 80% of issues without on-site visits
Responsive After-Sales Support
Timely & Effective Remote Support
Our technical team provides immediate assistance via:
- Remote desktop access for real-time troubleshooting
- Dedicated hotline and multilingual support
- Step-by-step guidance for common operational issues
Flexible On-Site Service
When physical intervention is needed:
- Rapid dispatch of certified engineers
- Preventive maintenance scheduling
- Emergency response for critical failures
- Module-level replacement within 30 minutes (for modular systems)
Full Lifecycle Value
HYNER’s services are designed to protect your investment from day one to end-of-life:
- Performance optimization to maintain ≥88% system efficiency
- Safety assurance through regular compliance and fire system checks
- Maximized cycle life (up to 10,000 cycles) via intelligent thermal and charge management
- Cost reduction through peak-shaving, valley-filling, and reduced downtime